Last Updated: September 13, 2026
Thank you for purchasing from PangaBox.
Because PangaBox primarily provides digital products that can be delivered, accessed, or downloaded electronically, all purchases are considered final.
1. No Refund Policy
All purchases made through PangaBox are non-refundable.
Once a payment has been successfully completed, we do not offer refunds for any reason, including but not limited to:
- Change of mind
- Accidental purchase
- No longer needing the product
- Purchasing the wrong product
- Failure to use the purchased product
- Lack of technical knowledge
- Incompatibility with a device, software, or operating system that was not specified as supported
- Failure to read the product description before purchase
- Duplicate purchases
- Dissatisfaction with the product
- Failure to download or access the product after purchase
- Personal preferences regarding the product
Please carefully review the product description, features, requirements, format, and other available information before completing your purchase.
2. No Cancellation Policy
Orders cannot be cancelled once payment has been successfully completed.
Because digital products may be made available immediately after payment, we generally cannot cancel an order after the transaction has been completed.
Before making a purchase, please make sure that:
- You are purchasing the correct product.
- You have reviewed the product description.
- Your device and software meet the stated requirements.
- You understand the nature of the digital product.
- You are purchasing for your intended use.
3. Digital Product Delivery
After successful payment, your purchased digital product may be delivered through a download link, email, customer account, or another electronic delivery method.
Failure to download a product does not automatically qualify you for a refund.
If you experience a genuine technical issue preventing access to a product you purchased, please contact us at help@pangabox.com. We may provide reasonable technical assistance or restore access where appropriate.
4. Duplicate Purchases
Customers are responsible for checking their order details before completing payment.
Duplicate purchases are generally not eligible for cancellation or refund.
If you believe you have accidentally purchased the same product more than once, you may contact us at help@pangabox.com. Any assistance provided will be at the sole discretion of PangaBox and will not create an obligation to issue a refund.
5. Payment Errors
If you believe that you have been charged incorrectly, please contact us as soon as possible at:
We may review the transaction and payment records to determine whether an actual payment or technical error occurred.
A successful payment for a valid order does not qualify as a payment error merely because the customer later changes their mind.
6. Unauthorized Transactions
If you believe that a transaction was made without your authorization, please contact us immediately at help@pangabox.com.
We may request relevant transaction information to investigate the matter.
This section does not prevent you from exercising any rights available to you under applicable law or through your payment provider.
7. Exceptions Required by Law
Our No Refund and No Cancellation Policy applies to the maximum extent permitted by applicable law.
Nothing in this policy is intended to remove, restrict, or waive any consumer right, refund right, cancellation right, warranty, or other legal protection that cannot lawfully be excluded or waived.
Where applicable law requires PangaBox to provide a refund, replacement, cancellation, or other remedy, we will comply with the applicable legal requirement.
8. Chargebacks and Payment Disputes
Before initiating a payment dispute or chargeback, we request that customers contact us at help@pangabox.com so that we can attempt to resolve the issue.
Fraudulent or abusive chargeback activity may be investigated and may result in restriction or termination of access to PangaBox products or services, subject to applicable law.
Nothing in this section prevents a customer from exercising legitimate rights available under applicable law.
9. Contact Us
If you have any questions regarding this Refund & Cancellation Policy or experience a problem accessing a purchased digital product, please contact:
PangaBox
Email: help@pangabox.com
We will make reasonable efforts to assist with legitimate technical or transaction-related issues.
Important Notice
All digital product purchases on PangaBox are final. No refunds or cancellations will be provided after a successful purchase, except where a refund, cancellation, or other remedy is required by applicable law.
By completing a purchase on PangaBox, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to its terms.